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How to Order

You may place an order with ultimate either by visiting us at one of the following events , contacting us directly or ordering online. To complete your order we need to take impressions of your ears. This can be achieved in a number of ways which are explained below. It is important that your ears are free of wax before impressions are taken, please see Impressions for further information.

Where to order/ get your impressions taken

1) See us at a show…
Our team of technicians travel to shows and exhibitions all over the UK. We attend shows for all our specialist groups, including but not limited to motorsport, music, industry, swimming, shooting and communications.

2) Visit us at our offices…
You might like to visit our offices at 13 Moorfield Road, Orpington, Kent, BR6 0HG for fitting. If you wish to do so please call our sales team on +44 (0) 1689 876885 to make an appointment with one of our technicians. It’s important to call beforehand as our technicians may be attending shows or on a visit.

We also have open days on some Saturdays. We are as flexible as circumstances allow in this.

3) Arrange for us to visit you…
We are happy to send out a representative to visit your company or club for the purpose of taking impressions for your employees or club members. If you would like to arrange a visit please call our sales team on +44 (0) 1689 876885, or e-mail us.

4) You could use a local Audiologist…
At ultimate we have a network of approved agents located throughout the UK who you can visit to have your impressions taken.

View this link to find your nearest agent, and e-mail or call our sales team on +44 (0) 1689 876885 for details.

How the order process works?

Stage one

If you place your order online or over the phone we will be in contact to arrange for your impressions to be taken (if they are required). If your orders are placed at a show our specialists will take your impressions there and then at the show.

Stage two

If you had your impressions taken at one of our nationwide audiologists you must send the impressions to our offices in Orpington, Kent (13 Moorfield Rd, Orpington BR6 0HG).

Stage three

We will then manufacture the product at our ISO accredited laboratory within 28 days of receipt of the impressions.

Stage four

You will receive your order along with your original impressions in case you wish to order another product from Ultimate.

After that?

Your protectors should give you years of faultless service but in any event please contact our support team on +44 (0) 1689 876885 or e-mail them.