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Return Policy


1-year manufactory warranty on all goods.

Ultimate guarantees all custom products against defective manufacture, component failure and/or materials for one year from the date of purchase. We unfortunately cannot offer refunds as these are all custom-made products. When returning your earplugs please supply the original order number/receipt along with your earplugs and impressions for a warranty claim.

Things not covered under warranty are as follows:

  • Misuse or accidental damage
  • Blockage due to wax or debris in earpiece
  • Attempts to rectify by unauthorised persons
  • Fee to impression taker
  • Postage & packaging

We will return all warranty repairs and adjustments free of charge within the UK Mainland, elsewhere will be chargeable.

Please be aware that repairs under warranty do not extend your existing warranty.

This does not affect your statutory rights.


If your earplugs need a fit adjustment, please return them to us within 28 days of receipt and this will be free of charge.

We do not cover return postage.

If we are unable to rectify the issue, we will make you up a new set of earplugs with a new set of impressions. The cost of the new impressions is not covered and must be paid for by yourself. We unfortunately do not offer refunds on custom made earplugs.