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Returns

Returns Policy 2018

GUARANTEE

Limited 1 Year warranty | To make a return please telephone 01689-876885 and we will assist you.

Ultimate guarantees all custom products against defective manufacture, component failure and/or materials for one year from the date of purchase. Please supply the original order number / receipt when making a claim under warranty.

Things not covered under warranty are as follows:

  • Misuse or accidental damage
  • Blockage due to wax or debris in earpiece
  • Attempts to rectify by unauthorised persons
  • Fee to impression taker.
  • Postage & Packing.
  • Ultimate will adjust or remake any earpiece returned due to poor fit within 28 days of purchase.

We are only able to cover postage costs of items returned within the UK Mainland.

Our warranty shipping cost only covers shipping within the UK Mainland.

We want you to be completely satisfied. If, for any reason, you experience difficulties or are not satisfied with the product or services you receive from us, please let us know.

This does not affect your statutory rights.